Frequently Asked Questions

Everything you need to know about your TIRTIR beauty journey.

Which countries do you ship to?

We currently offer worldwide shipping to most countries. Shipping costs and delivery times vary by destination and are calculated at checkout.

Are TIRTIR products cruelty-free?

Yes, TIRTIR is committed to ethical beauty practices. We do not test our products or ingredients on animals.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What is your return policy?

We accept returns for unopened and unused products within 30 days of delivery. Please contact our support team to initiate a return request.

How do I find the right shade for the Mask Fit Red Cushion?

We recommend viewing our digital shade guide available on the product page, which includes swatches and undertone comparisons to help you find your perfect match.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.